Patient and Visitor Guide
Welcome to Clinton Memorial Hospital, a leader in regional health care
services since we opened in 1951. We are pleased that you and your
physician selected us to provide your medical care. Whatever you are here
for, the members of the hospital staff want to make your stay pleasant and
comfortable as possible.
This guide is designed to help you become more familiar with us. Take just a few minutes to review it and learn about the many comforts and conveniences which are available to you and your family. If you have questions or concerns during your stay, please don’t hesitate to ask your physician or your nurse. Or, you can call CMH Patient Relations line at (937) 382-9207. On behalf of the CMH Regional Health System Board of Trustees, the management staff, the medical staff and all of the health system personnel, we extend our best wishes.
Thank you for choosing us.
Customer Service
At Clinton Memorial Hospital we value excellent customer service and the warm, small town feel of our facilities. We take deliberate steps to help our staff and volunteers to focus on making each visitor and patient contact a pleasant one. If you have questions or concerns during your stay, please don’t hesitate to ask your physician or your nurse. Or, you can call CMH Patient Relations line at (937) 382-9207.
The Red Hearts
We like to
honor and reward tremendous customer service efforts. Our rewards
program is called the Service Excellence Recognition Program. It
is a quick way for anyone (staff, visitors, or patients) to praise the good
work of any CMH employee, physician or volunteer. To recognize someone,
pick-up a service excellence card at one of the many locations throughout
the hospital or ask any staff member to assist you. Fill the card out with
the person’s
name, department and a brief description of what they did so well. Give
your completed card to any staff member to turn in or drop it off in the
Performance Improvement office on the way to the cafeteria.
Patient Satisfaction Surveys
Following your visit to Clinton Memorial Hospital you may receive a survey in the mail about your visit. Clinton Memorial Hospital contracts with a company, called NRC-Picker, to conduct the surveys on our behalf. This company sends us a comprehensive report of the completed surveys with comments our patients have regarding their stay or visit. We use these surveys to better understand what our patients like and where our opportunities for improvement are. Please take a few moments to complete the survey if you receive one. We value your opinion.
