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Patient Rights and Responsibilities

International HealthAs a patient, I have the right:

  • To know about my rights and to have my rights respected by the hospital and people who work there. I have a right to know about hospital rules that affect me and my treatment.
  • To be called by the name I like and to know the names and jobs of people caring for me.
  • To communicate with people taking care of me in a language I can understand.
  • To have the same choice and respect no matter what race, color, belief, religion, disability, age or sex I am. I will get the same care even though I might have a handicap or come from another country. I will be treated the same as anyone else even if I am unable to pay for my care.
  • To have thoughtful, kind and considerate care given to me in a safe place. I have a right to be free from any kind of abuse or neglect.
  • To tell the people taking care of me if I have pain. I have a right to expect that these people will find ways to help control my pain.  
  • To make choices about my care.
  • To talk with my doctor or nurse to learn about my illness or injury. I have the right to read papers that they give me to make it clearer.
  • To talk to my doctor about the treatment choices I have and what might happen if I choose each one. I have a right to hear all about my illness or injury and the treatment choices I have. Then I can decide to give or not give my ok to have care.  This is called “informed consent.”
  • To know if my care has turned out different then what I was told might happen.
  • To decide which treatments I want or do not want as long as my choice is allowed by law. I can decide I do not want a treatment my doctor likes. If I make that choice, I have the right to have other care if I need it.
  • To have care that is appropriate for me. I can ask to be taken to a different hospital or place of care if I want. When I need care at a different place, my doctor will ask that I be taken there.  I will be told about the risks, benefits, and choices I have. I can be taken to another place if that place says it is ok to bring me.  This hospital will care for me until I am safely taken to the other place.
  • To be told about my other choices for care if hospital care is not what I need right now.
  • To have my beliefs and way of life thought about when planning for my care.
  • To help those caring for me to answer ethical questions about my care.
  • To write down what care I want, in case I cannot tell anyone what I want later.  I will need to write it down on a piece of paper that will make my choice legal and permanent.  These pieces of paper are called “Advance Directives.” A “Living Will” and “Power of Attorney” are kinds of “Advance Directives.” I can write down new choices whenever I want. I should give the newest copy to my hospital, my doctor and my family.
  • To decide if I would like to be part of any research and to know that my rights will be the same if I decide to be or not to be part of the research.
  • To ask help from places and people that can help protect me and my family.  These people or places as a group are called “protective services. “ If the people caring for me feel I might need extra help, then it is ok for them to ask. These places or people will make a choice for themselves about how they might be able to best help me.
  • To be able to see and read my medical record.  I will need to ask to see my records. I will need to give the staff enough time to get the information ready for me. Someone will talk to me about my medical record as I read it. The only items that will be left out will be those things that are not allowed by law.
  • To have my information shared only when it is needed to help me. This information can be shared with my family if they are involved in my care. Those taking care of me will follow a law called “HIPAA” to make sure that information about me is kept private.  My rights regarding confidential information are described in greater detail in Clinton Memorial Hospital’s Notice of Privacy Practices.
  • To decide if I want my name, picture, or story shared with other people who do not give me care.  These things about me might be used, for example, on TV or the newspaper.
  • To privacy and dignity.  I have the right to have my body seen or touched only when it is needed to help me. I have the right to have private time to talk with or write to family and friends. I have the right to maintain as much of a normal schedule as possible.
  • To know how much I will need to pay the hospital and doctors for my care. I have the right to be given choices for how to pay for my care.  
  • To complain about what I don’t like. I have the right to expect that the hospital will consider what I have said. I have the right to talk to a “patient representative” if I have questions.
  • To be free from restraints or seclusion (being kept by myself) when used for staff convenience, coercion (bullying), discipline, or retaliation (revenge).

As a patient, I have the responsibility:

  • To tell the people taking care of me about my health. I need to do my best to tell everything.
  • I need to tell them about why I am here now.
  • I need to tell them about the other times I have been to the hospital.
  • I need to tell them about what diseases or illnesses I have right now and have had in the past.
  • I need to tell them about the medicines I am taking - medicines from the doctor, from the store, vitamins, herbals, or any other drugs.  I need to remember the names of the medicines, how much I take and when I take them. I should try to bring a list with me to the hospital with that information.
  • To ask questions if I don’t understand something.  
  • To talk to the people taking care of me. I should tell them if I am not sure I can do all of the things that I have been asked to do. They might be able to change the plan so that it works better for me.  If I choose not to follow the plan, I will be told what can happen.  
  • To be responsible for what happens when I do not follow the plans that have been set for my care.
  • To follow the hospital’s rules for how I should behave.
  • To arrange with the hospital and doctors a way to pay for my care. I am responsible for sticking to that payment plan.
  • To answer questions about my time at the hospital if I am asked.  I need to tell people about the things that I liked, didn’t like and my ideas for making it better. 

CMH Legally Obligated To Serve

CMH is required by law to make its services available to all people in the community. This facility is not allowed to discriminate against a patient because of race, creed, color, national origin, or because a patient is covered by a program such as Medicaid or Medicare. It does not deny those basic medically necessary hospital services to a person who needs them but cannot pay of them. Under the provisions of Chapter 5112.17 of the Ohio Revised Code, CMH shall provide without charge, basic, medically necessary hospital-level services to individuals who are residents of this state, are not recipients of the Medicaid program, and whose income is at or below the federal poverty line.

If you believe you have been improperly denied services, contact the CMH Patient Relations line at (937) 382-9207.

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